• Sagoss Knowledge Base
    • Updates to Knowledge Base
    • Video Library
    • FAQ's
      • FAQs - Applications - for Users
      • FAQs - System Setup (for Administrators)
    • Getting Started
      • How to use this guide?
      • Glossary
    • Contents - On-line User Guide
      • Login
      • System Set-up (for Administrators)
        • How to set-up the system?
        • System
          • Access
            • User Groups
            • Users
          • Profiles
          • Workflows
        • Clients
        • Customer Groups
        • Locations
          • Locations List
          • Location Groups
            • How to add a Location Group
            • How to edit a location group
          • Enforcement Regime
          • Enforcement Rule set
        • Products
          • Products - How to add a product
          • Products rules
        • Tariffs
          • How to add a tariff
          • REST API
          • Tariffs - List
          • Tariffs - Test
        • Templates
          • How to copy and paste
          • How to create a template
          • How to insert a table in a template
          • How to print a template
          • How to save a current template as new template
          • How to use the template editor - formatting
        • Admin
          • Banks
          • Definable
          • Public Holiday
      • Applications (for Users)
        • 1.0 Blink
          • 1.1 Blink - Activity Summary
          • 1.2 Blink - Sightings
            • 1.2.1 Blink - Sightings - List
            • 1.2.2 Blink - Sightings - Matched
            • 1.2.3 Blink - Sightings - Manual Review
            • 1.2.4 Blink - Sightings - Discarded
          • 1.3 Blink - Observations
            • 1.3.1 Blink - Observations - List
            • 1.3.2 Blink - Observations - Matched
            • 1.3.3 Blink - Observations - Discarded
          • 1.4 Blink - Compliance
            • 1.4.1 Blink - Compliance - Vehicle Validation
            • 1.4.2 Blink - Compliance - Evidence Review
            • 1.4.3 Blink - Compliance - List
            • 1.4.4 Blink - Compliance - Review
          • 1.5 Blink - Devices
            • 1.5.1 Blink - Devices - Camera Monitoring
            • 1.5.2 Blink - Devices - Status and alerts
          • 1.6 Blink - Alerts
            • 1.6.1 Blink - Alerts - Open
            • 1.6.2 Blink - Alerts - Closed
        • 2.0 Park and Go
          • 2.1 Park & Go - Activity Summary
          • 2.2 Park & Go - Occupancy
          • 2.3 Park & Go - Validations
          • 2.4 Park & Go - Sightings
            • 2.4.1 Park & Go - Sightings - List
            • 2.4.2 Park & Go - Sightings - Matched
            • 2.4.3 Park & Go - Sightings - Manual Review
            • 2.4.4 Park & Go - Sightings - Discarded
          • 2.5 Park & Go - Observations
            • 2.5.1 Park & Go - Observations - List
            • 2.5.2 Park & Go - Observations - Matched
            • 2.5.3 Park & Go - Observations - Discarded
          • 2.6 Park & Go - Payments
            • 2.6.1 Park & Go - Payments - Parking Payments
            • 2.6.2 Park & Go - Payments - AutoPay Requests
            • 2.6.3 Park & Go - Payments - Pre-Bookings
            • 2.6.4 - Park & Go - Payments - Cash Collections
            • Park & Go - Payments - Kiosk Payments
            • Issuing a refund
          • 2.7 Park & Go - Compliance (old version)
            • 2.7.1 Park & Go - Compliance - List
            • 2.7.2 Park & Go - Compliance - Contravention Review
            • 2.7.3 Park & Go - Compliance - Evidence Review
            • 2.7.4 Park & Go - Compliance - Review
            • 2.7.5 Park & Go - Compliance - Persistent Offenders
          • 2.8 Park & Go - Devices
            • 2.8.1 Park & Go - Devices - Camera Monitoring
            • 2.8.2 Park & Go - Devices - Kiosk Status
            • 2.8.3 Park & Go - Devices - Bay Monitoring
            • 2.8.4 Park & Go - Devices - Uptime
            • 2.8.5 Park & Go - Devices - Kiosk Access
            • 2.8.6 Park & Go - Devices - Manual Barrier History
            • Blink - Devices - Kiosk Monitoring
          • 2.9 Park & Go - Alerts
            • 2.9.1 Park & Go - Alerts - Open
            • 2.9.2 Park & Go - Alerts - Closed
          • 2.10 Park & Go - Print Queue
            • 2.10.1 Park & Go - Print Queue - Payments Receipts
        • 3.0 Scoop
          • Scoop - Case Summary
          • Scoop - Enquiries
            • Scoop - Add Enquiry Response
            • Scoop - Create new enquiry
            • Scoop - Manage Enquiries
          • Scoop - Cancellations
            • Scoop - Cancel case
            • Scoop - List Cancellations
          • Scoop - Challenges
            • Scoop - Add Challenges
            • Scoop - Import online challenges
            • Scoop - List Challenges
            • Scoop - Manage Challenges
          • Scoop - Contacts
            • Scoop - Email
            • Scoop - Online
            • Scoop - Pending Contacts
          • Scoop - imports and exports
            • Scoop - cases
              • Scoop - Cases Unallocated
              • Scoop - create new PCN
              • Scoop - Evidence Upload
              • Scoop - Import and review
            • Scoop - Challenges
              • POPLA
              • Scoop - London tribunals
            • Scoop - Debt Recovery
              • Scoop - EPC
              • Scoop - Export
              • Scoop - import
            • Scoop - Imports/Exports - DVLA
            • Scoop - Imports/Exports - TEC
            • Scoop - Payments
              • Scoop - Import Payments
          • Scoop - Payments
            • Scoop - Add manual payment
            • Scoop - Adjustments
              • Scoop - Overpayments/Refunds
              • Scoop - Unallocated
              • Scoop - Underpayments
            • Scoop - Import online payment
            • Scoop - List Payments
            • Scoop - Take Phone payment
          • Scoop - PCNs
            • Scoop - Create new PCN
            • Scoop - Debt Recovery
            • Scoop - DVLA
            • Scoop - Hold
            • Scoop - List closed PCNs
            • Scoop - list open PCNs
            • Scoop - Paused
            • Scoop - PCN processing
            • Scoop - TEC Debt Reg
            • Scoop - TEC Warrant
          • Scoop - Printer Management
            • Scoop - Re-print
          • Scoop - Print Queue
          • Scoop - User Profile View
          • Scoop - Adding New Location
        • 4.0 Permisso
          • 4.1 Permisso - Activity Summary
          • 4.2 Permisso - Applications
            • 4.2.1 Permisso - Applications - Manage
            • 4.2.2 Permisso - Applications - List Applications
            • Permisso - Applications - Create
            • Permisso - Applications - Online
            • Permisso - Pending Permit Applications
          • 4.3 Permisso - Permit Management
            • 4.3.1 Permisso - Permit Management - Create Permit
            • 4.3.2 Permisso - Permit Management - Active Permits
            • 4.3.3 Permisso - Permit Management - Inactive Permits
            • 4.3.4 Permisso - Permit Management - Daily Passes
            • 4.3.5 Permisso - Permit Management - Renewals
          • 4.4 Permisso - Customer Accounts
            • 4.4.1 Permisso - Customer Accounts - Customers
            • 4.4.2 Permisso - Customer Accounts - Portal Accounts
            • 4.4.3 Permisso - Customer Accounts - Permit Manage Accounts
            • 4.4.4 Permisso - Customer Accounts - Vehicle History
          • 4.5 Permisso - Contacts
            • 4.5.1 Permisso - Contacts - Emails
              • 4.5.1.1 Permisso - Contacts - Emails - Sent Emails
          • 4.6 Permisso - Permit Payments
            • 4.6.1 Permisso - Permit Payments - Payments
            • 4.6.2 Permisso - Permit Payments - Pending Refunds
          • 4.7 Permisso - Print Queue
            • 4.7.1 Permisso - Print Queue - All
            • 4.7.2 Permisso - Print Queues - Renewal Letters
            • 4.7.3 Permisso - Print Queues - Acceptance Letters
            • 4.7.4 Permisso - Print Queue - Rejection Letters
            • 4.7.5 Permisso - Print Queue - General Letters
            • 4.7.6 Permisso - Print Queue - Re-Print
          • 4.8 Permisso - Import & Export
            • 4.8.1 Permisso - Import & Export - Permits
              • 4.8.1.1 Permisso - Import & Export - Permits - Import
          • Permisso - Customers
          • Permisso - Payments Processing
          • Vehicles of Interest
        • 5.0 CRM
          • About Customers
          • Complaints
            • List Complaints
            • Manage Complaints `
            • Record Complaints
              • Record Complaints Online
          • Contacts
            • Add Manual
            • Contacts list
            • CRM manage Contacts
            • Manage Contacts
          • Customer Records
        • 6.0 Did u Know
          • Did u Know - Home
          • Did u Know - Scoop
            • Did u Know - Scoop - Payments View
            • Did u Know - Scoop - Revenue View
        • 7.0 Setup
          • 7.4.1 Setup - Account Types - Permit Management Portal
        • 8.0 Permit Management Portal
          • 8.1 Permit Management Portal - Front End
          • 8.2 Permit Management Portal - Back End
          • 8.3 Uploading a permit to the Permit Management Portal
        • Support Centre
          • Service Level
            • Contracts
            • Service Levels
          • Knowledge Base
            • Jira
            • Wiki
            • Community
            • YouTube
          • System_
            • Uploads & Imports
            • Admin_
        • One 2 pay
        • Asset Manager
          • Asset Manager - Alerts
          • Asset Manager - Assets
            • Asset Category
            • Asset Component
            • Asset Description
            • Asset - repairs
            • Asset - Spares
            • Asset Type
          • Asset Manager - Jobs & Tasks
            • Re-Active
            • Scheduled
          • Asset Manager - Locations
          • Asset Manager - Monitoring
            • Channels (Virtual)
            • Hosting
            • Physical
          • Asset manager - Prices
          • Asset Manager - Products
    • Hardware Operating Manual
      • 4th Generation
        • Product Information
          • External Product Layout
          • Internal Product layout
        • General
          • Accessing the kiosk
          • Enabling and Disabling the Alarm system
          • Isolating the incoming power supply
        • Installation
          • Fixing the Kiosk
          • Connecting the power supply
          • Connecting to the Network
            • Connection using a network cable
            • Wireless connection
        • Servicing
          • Reciept printer
            • Replacing paper roll
            • Cleaning the thermal head
          • Removing the Coin bag
          • Note acceptor
            • Recommended cleaning intervals
            • Cleaning the validator
            • Cashbox removal
          • Smart coin system
            • Recommended cleaning intervals.
            • cleaning the coin feeder
            • Sorting Disk removal
            • Cleaning the SMART hopper
            • Refilling the Hopper
          • Cleaning of the kiosk
          • Spare parts
      • 5th Generation
      • iTSME
      • Pay & Display
        • Parket
        • ShowPay
        • ParkPayGo
      • Pre-Book
      • ANPR Camera
      • Barrier
    • Greater Anglia Parking Portal 'How To' Guides
      • How to Add / Delete Cards
      • How to add or remove vehicles
      • How to Apply for a Blue Badge Parking Permit
        • RBCS - How to Apply for a Blue Badge Parking Permit
      • How to Contact us
      • How To Pay An Unpaid Parking Charge
      • How To Pay/Challenge Your PCN
      • How to register
        • How to register for the Greater Anglia Parking Portal
      • Making changes to your account
        • How to Login to your account / Forgot password
        • How to make changes/ manage account
      • Paying for Parking
        • How to Pay for Parking
        • How To Purchase A Season Ticket
    • London Lorry Control Scheme Portal
      • How to add delete and renew vehicles
      • How to contact London Councils
      • How to Login/Create an account and make an application
      • How to make changes/manage account
      • How To Manage A Case
        • How to contact the London Lorry Control Unit
        • How to pay
        • Making a Representation
        • Responding to an Enquiry (EF119)
    • South London and Maudsley Parking Portal 'How To' Guides
      • 1. How to Register
      • 2. How to Make Changes to Your Account
      • 3. How to Add/ Remove Cars
      • 4. How to Add/ Remove Payment Cards
      • 5. How to register for AutoPay
    • NCP scenarios
      • Scenario 1
      • Scenario 2
      • Scenario 3
      • Scenario 4
      • Scenario 5
      • Scenario 6
      • Scenario 7
      • Scenario 8
    • Sagoss Service Desk - Process
    • Revenue Report
    • Change Request Process (Work in Progress)
      • Request Logged
      • Initial Assessment
      • Review Request
      • CR Ticket Created and Assigned to BA
      • Assessment and Evaluation
      • Create User Requirements Document
      • Create Specification Document
      • Estimate LOE with Dev
      • Authorise Change
      • Implement Change
      • Review Change
    • Release Notes
      • 4.1.betaOct22 - Release Note 410
      • 4.1.3.1 - Release Note 411
      • 4.1.3.2 - Release Note 412
      • 4.1.3.3 - Release Note 413